Operations Specialist - Payment & Risk

Job description

Job DetailsJob Location: Fort Collins, CO 80528Position Type: Full TimeSalary Range: $60,300.00 - $75,000.00 SalaryTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceAbout the Role As a Payment Operations Specialist at BillGO, you’ll play a key role in maintaining the integrity and efficiency of our payment platform while supporting customer growth and retention. This role blends investigative work, operational oversight, and customer-focused strategy. You’ll help ensure payments are routed accurately, compliance standards are met, and billers have a seamless experience using our platform. Whether you're reviewing transactional data, supporting automation efforts, or spotting opportunities to improve biller satisfaction and volume, you’ll be a critical part of a mission-driven team focused on trust, accuracy, and scale. What You’ll Do: Review enrollment records, transactions, and account changes to ensure accuracy and compliance Conduct research to validate business legitimacy and support operational decisions Investigate and escalate anomalies, edge cases, or complex payment issues Collaborate with internal teams to support automation and process enhancements Work...