1st Line Service Desk Analyst

Job description

Company Description TBA Leicester, a Konecranes company , is a leading international provider of software and services for ports, terminals, and warehouses. We aim to support our customers during the entire life cycle of their operation from design to implementation to optimisation of their operation. We believe that simplicity lies at the heart of performance of warehouses and container terminals. You will be working with people of diverse talents and backgrounds. As we are committed to growing our people, we will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills Job Description: As a key player within Service Delivery, you will be involved in everything from support to maintenance and minor system changes of our systems, which are a critical enabler of our customer operations and global trade. You will ideally have some experience of working in a technical support helpdesk environment, following ITIL based processes, and an ability to work calmly and efficiently. You will work both independently and as part of a team, ensuring required outputs for efficient and effective working are met whilst maintaining the required q...