Inventory Exceptions Lead

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. Description: The Inventory Exceptions Lead will proactively manage customer delivery exceptions with a strong sense of urgency and high level of accuracy. This role is responsible for identifying inventory discrepancies for both pre- and post-delivery that could negatively impact the customer's experience. This includes coordinating with third-party logistics (3PL) providers across the country to ensure inventory accuracy and readiness for order fulfillment, as well as managing reverse logistics as needed. The objective is to protect delivery performance and maintain a consistently positive customer experience. The Inventory Exceptions Lead will also play a key role in reviewing and understanding multi-system transactions throughout the full lifecycle of an order. This position requires close cross-functional collaboration to investigate and resolve variances that impact customer account accuracy a...