Customer Care Specialist (German)

Job description

At Rohlik , Customer Care is one of the reasons we’re a love brand . Customers regularly praise our service on social media — because we’re fast, human, and we actually care. As a Customer Care Specialist , you’ll be on the front line of that experience. You’ll help customers via phone, email and chat , handle the more complex situations (including cases AI can’t solve), and make sure every interaction ends with a customer who feels heard and helped. Why this role is exciting: You’ll represent a brand known for exceptional customer service — and help set the standard every day. You’ll work with real people and real situations — problem-solving, not scripts. You’ll handle both inbound and outbound communication, not just replies. You’ll join a team that supports each other and takes pride in doing things properly. Hybrid setup: After onboarding (typically 1–2 months), home office is possible — often 3–4 days per week , depending on shift coverage and operational needs. What you’ll do: Communicate with customers through email, phone and chat (inbound and outbound) Resolve requests such as delivery time/address changes, item modifications, or contact detail updates Help customers when...