Bilingual Customer Service Representative (Remote)

Job description

Envision Radiology is looking for a Remote Full Time Bilingual Customer Service Representative to join our team! Monday - Friday 8:30AM - 5:00PM MST | Position Pay Range $16.89 - $20.36 Open to AL, AZ, CO, FL, ID, LA, MO, NE, OK, TX, UT, VA, & PA Markets Summary/Objective: The Customer Service Representatives are responsible for answering inquiries from patients regarding account charges, insurance payments and balances due. A variety of clerical duties will also be performed such as collecting balances due and recording payments to accounts. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Answers phones and assists facilities, payers and patients with inquiries. - Sets up payment plans when requested by patients. - Contacts patients regarding their payment plan when required. - Maintains strict confidentiality regarding Patient Health Information (PHI) as well as follows HIPAA regulations. - Communicates questions and/or issues to the Lead and Supervisor when necessary. - Other duties as assigned. Competencies: - Customer/Client Focus. - Problem Solving/Analysis. - Time Management. - Communica...