Second Line Technical Support Analyst

Job description

Job Description: Are you a proactive, tech‑savvy problem solver who enjoys getting to the root cause of issues? We’re looking for a 2nd Line Technical Support Analyst to work in our thriving vehicle telematics business. In this role you'll be be an important part of our software development function, supporting our telematics maintenance application. You’ll be the friendly, approachable expert the business trusts, bridging the gap between our front‑line teams and third‑line technical specialists. This is a fantastic opportunity to help shape how we deliver first‑class technical support as we continue to scale globally. This is an onsite role , based Monday to Friday in our Telematics office at Arden Square, Crewe . It's a modern space, purpose built for collaboration, complete with café, barista, pizzeria and roof top bar. What you'll be doing... - Managing and prioritising tickets on our Jira Service Desk, ensuring issues are addressed based on business impact. - Communicating clearly with stakeholders, providing updates, realistic timescales, and effective escalation paths. - Investigating code repositories to pinpoint problem areas and assisting Third Line teams with bug diagnos...