Team Lead-109010

Job description

POSITION PURPOSE AND SUMMARY: The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES: - Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. - Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. - Assists GM in training associates on brand standards and job performance expectations. - Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including...