Shift Lead

Job description

Accountabilities/Duties: · Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment. · Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. · Supports the Bakery Manager in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching. · Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures. · Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing. · Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries. · Co-facilitates the opening and closing o...