Support Representative

Job description

Description We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. HALO is looking for a Support Representative is responsible for connecting with customers to problem-solve and provide information related to webstore order statuses and inventory availability, as well as working with carriers to resolve issues with shipments in transit. This role involves effective communication, problem-solving, and a commitment to meeting customer needs through various channels as phone, email and live chat. The Support Representative works collaboratively on a team with program management and cross-collaborates with the fulfillment team on-site at our Silicon Valley, CA fulfillment center, Monday through Friday from 7:00am - 4:00pm PT. Responsibilities: - Work within Zendesk ticketing system to manage, assign, and resolve customer inquiries t...