Backfill Tech Support

Job description

Backfill IT Tech Support Location: Şişli, Istanbul, Turkey – 100% On-site Type: Freelance / Contract, Backfill: Rate: 500 Turkish Lira per hour Benefits:300 Turkish Lira food allowance per day worked + travel allowance paid 1. Role Overview You'll act as a backfill for our internal IT team in Şişli, covering gaps during leave, peak workload, and project cutovers. The role is hands-on, user-facing, and focused on keeping staff productive with minimal downtime. You'll be the first point of contact for most IT issues and work closely with our 2nd/3rd line engineers for escalations. 2. Key Responsibilities End-User Support: 1. Respond to tickets, calls, and walk-ins for hardware, software, and network issues 2. Troubleshoot Windows 10/11 desktops, laptops, and peripherals on-site 3. Support Microsoft 365 apps: Outlook, Teams, OneDrive, SharePoint, Excel, Word 4. Perform password resets, MFA setup, and account unlocks in Active Directory/Azure AD 5. Configure and troubleshoot printers, scanners, video conferencing equipment Systems & Infrastructure: 6. Image and deploy new devices using MDT/Intune/Autopilot 7. Basic network troubleshooting: Wi-Fi, LAN, VPN connectivity, DNS, DHCP 8. Ins...