Software Renewal Representative

Job description

About this opportunity: GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent. GoEngineer is looking for a Software Renewal Representative to join our team. The Software Renewal Representative focuses on customer retention, subscription renewals, and territory management for assigned accounts. The ideal candidate will be highly organized, resilient, and comfortable working through follow-up customer conversations. In this role, you will manage subscription renewals, support cross-functional account activity, and help maintain accurate customer records while contributing to a collaborative, team-based environment. Your key contributions in this role will be: Manage renewals for customers with annual subscriptions, helping drive on-time renewals across an assigned territory. Support the North California territory by building familiarity with accounts and maintaining consistent outreach across the renewal cycle. Conduct proactive phone and email communication with customers to confirm contacts, discuss renewals, and move opportunities...