Team Lead GBS Acct & Sales Ops

Job description

Purpose & Overall Relevance for the Organization Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel. Lead a team of operations according to the adidas GBS culture and strategy. Assessing the team's needs and act about it, drive it to achieve operational goals and targets. Ensure deliverables expected to the business, while developing the team's skills through the adidas performance culture. Key Responsibilities: - Ensure team’s management including coaching, training, motivation and performance appraisal guidance; - Fill vacant positions in the team in alignment with the Manager; - Promote a high-performance culture by communicating and monitoring clear expectations and setting individual targets, encouraging the employees to work independently to be able to fully meet the specific requirements of the business; - Assess performance and skills of team members as part of the performance evaluation, conduct feedback meetings in a timely manner, steer performance and deal with it; - Perform talent management with the aim o...