Front of House Coordinator

Job description

Job DetailsJob Location: Jones Hall - Houston, TX 77002Position Type: Full TimeJob Title: Front of House Coordinator Department: Marketing/Communications: Reports to: Director, Patron Services: Status: Full-time, Exempt from overtime: Hours: Non-typical schedule, with high amount of evening/weekend work Concert weeks: Wed-Sun and Non-Concert weeks: Mon-Fri Summary: The Front of House Coordinator is responsible for managing all aspects of the guest experience at Houston Symphony performances, presentations, and events. Essential Job Functions: Provide an exceptional experience for Houston Symphony patrons. Coordinate and manage front of house logistics. Ensure patrons have resources for wayfinding, manage marketing collateral (including planning and placing Symphony signage; distributing program magazines including any inserts, etc.); manage pre-and post-concert receptions and events (i.e. meet and greets, artist signings, after parties). Resolve Symphony concert guest issues in a friendly and professional manner, in coordination with the marketing duty person, Symphony duty manager, Houston First representative, ushers, or box office. Support patron relationships by working in an i...