IT change manager for complex customers and mission-critical solutions

Job description

IT change manager for complex customers and mission-critical solutions Do you thrive at the intersection of structure and speed — where the decisions you make keep mission-critical systems running for healthcare providers, public authorities, and libraries? Join a team where change management is not just a process, but a discipline that genuinely matters As part of our organisational transformation, we have moved Customer Organisation closer to our business units to create increased value and a deeper understanding of our customers' needs. As change manager, you will become a central part of a team of five to six dedicated colleagues — including change managers, deployment managers, problem managers, and major incident managers — all working closely together within an ITIL-aligned service management approach. The role: Our new change manager is responsible for ensuring that all IT service changes are controlled, authorised, and aligned with organisational objectives, balancing speed of delivery with effective risk management in an agile environment. The role is central to safeguarding service stability while enabling innovation and continuous improvement. In short, you make sure th...