Member Engagement Associate - Full Time and Part Time

Job description

We're accepting applications now and will begin active recruitment in September/October 2026. Altea is Canada’s premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of a full service club, and we deliver an experience that members build their week around. We are the membership members actually use. Everything we do is designed to deliver a premium member experience. The Member Engagement Associate is the first person a member sees when they walk through the door, and that moment shapes the entire experience that follows. You are the face of the club on every shift. You greet members by name, make guests feel immediately welcome, and set the tone for everything Altea represents. Your scope extends beyond the front desk to include recovery services and the ProShop where applicable, and the standard you hold across all of these areas is part of what makes the member experience exceptional. If you are someone who lights up around people, takes pride in the details, and finds real satisfaction in making others feel at h...