Customer Service Representative - Intermodal

Job description

Position: Customer Service Representative - Intermodal Pay Rate: 50k-60k per year: Schedule: Mon - Fri 6am - 3pm Job Description: The Customer Service Representative - Intermodal communicates with our customers and our operations team to facilitate the delivery of intermodal containers while demonstrating the highest degree of courtesy, integrity and professionalism. Requirements: Skills: Forward Air is an Equal Opportunity employer. - Answer heavy incoming customer emails and phone calls - Notify customers daily of available shipments and schedule for delivery - Data entry of customer orders into our system - Track and trace container shipments on rail websites - Check incoming orders for correct rates and resolve rate discrepancies - Maintain updated information for each customer on SOP form - Communicate with operations team regarding daily schedule - Notify customers of any rail delays or late shipments - Ability to constantly monitor incoming emails and respond in a timely manner - Compose emails in a clear and effective manner - Cross-training on all customer accounts - Regular and dependable attendance - Other duties as assigned - Demonstrated ability to carry out assignment...