Service Analyst

Job description

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom. Your Team: The Dynamics 365 Team is part of CFS’s Enterprise Systems and Business Applications which is accountable for BAU and Project work on Dynamics 365. You will work with developers along with external squads to meet business objectives. Your Responsibilities: Manage relationships with Dynamics partners and managed service providers, including performance, contract management, and SLA adherence Manage business as usual tasks for our internal customers enhancement and change requests Provide day-to-day service delivery support for the Dynamics 365 platform, monitoring availability and performance Ensure the Dynamics service complies with financial services regulatory obligations, security policies, and audit requirements Support audits, r...