Failsafe Officer

Job description

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com: Job Description: This is a Full Time, Fixed Term Contract. (Ending end of April 2027) The Failsafe Officer quality assurance processes are responsible for the oversight of patient management from front-end registration to ensuring adequate database validation and cleansing. Failsafe is essential to safe guard Diabetic Eye Screening Programme patients as they move through the complex diabetic eye screening programme care pathway, escalating concerns or omissions to local DESP managers in accordance with policies and procedures. This will be achieved by ongoing data audits, list validations and liaising with multiple stakeholders, following the policies and procedures and regularly audit for compliance. - Provide telephone support for patients regarding their appointments. Booking, rearrangement and cancellation of appointments in accordance with programme requirements - Validation and cleansing of the single collated list - Have oversight of the patient cohort to ensure all patients are accounted for and regularly audited (including but not limited to: opted out; medically unfit; no...