Product Support Team Lead - Iberia

Job description

🧡 Coverflex Work changed. Pay didn’t. Coverflex exists to make compensation work for everyone. Pay is still rigid, fragmented, and hard to feel. We turn compensation into choice — one platform, one card, one app — for benefits, meal allowance, insurance and more. Our platform is simple for HR and meaningful for employees. We provide choice, smarter compensation tools and empowerment. ⚙️ TL;DR (The Essentials) Role: Product Support Team Lead: Seniority Level: Lead Type: Manager Languages: English (main) / Portuguese & Spanish. Italian a plus. Main Tools: → Ticketing: Zendesk (or similar) → Knowledge base tooling (e.g., Notion/Confluence/Guru) → Automation/AI tooling (as applicable) → Project mgmt (Jira/Linear/Asana) Compensation: Base Salary: 32.000€ - 35.000€ gross Bonus / Commissions: No. Equity: Yes – Stock Options under our Virtual Equity Incentive Plan Benefits: All Coverflex benefits apply: Contract Type: Permananent: 💥 Your Impact Your role will play a major role in our success because… You will have direct impact on customer trust and retention by improving resolution times, quality, and proactive support. This role enables scale through process, tooling, and AI/automation a...