Client Success Manager (CSM) - Storage Division

Job description

Client Success Manager (CSM) - Storage Division At Storable, we empower operators across self-storage, marine, and RV industries to run smarter, more profitable businesses. As a Client Success Manager (CSM), you will play a critical role in driving customer outcomes, retention, and growth across a portfolio of key accounts. You’ll serve as a trusted advisor to your customers—deeply understanding their business goals, guiding them in leveraging our platform, and ensuring they realize measurable value from our solutions. What You’ll Do: - Build and maintain strong, long-term relationships with a portfolio of customers, acting as a strategic partner to support their business goals - Drive customer retention and growth by increasing product adoption and identifying opportunities to expand value across the Storable platform - Proactively manage account health, setting clear expectations and ensuring timely resolution of issues, requests, and initiatives - Lead recurring business reviews (QBRs), delivering insights, performance trends, and strategic recommendations to stakeholders and executive audiences - Partner cross-functionally with Product, Engineering, Sales, and Marketing to advo...