Credit & Collection Analyst

Job description

Job Summary The Cash Collection Specialist supports core Order‑to‑Cash activities and plays a critical role in working capital management, cash discipline, and DSO performance. The role is responsible for proactive customer collections, dispute management, and cash application support across a complex, multi‑entity environment, including recently acquired businesses. This position operates in a high‑judgment, customer‑facing context, requiring close coordination with Sales, Legal, and local Finance teams, as well as strong French and English language capabilities. Key Responsibilities: Cash Collection & Customer Management: Perform proactive collection activities on outstanding accounts receivable balances Maintain regular, professional customer contact via email and calls to ensure timely payment Monitor overdue balances and drive resolution through structured follow‑up actions Dispute & Exception Management: Identify, analyze, and resolve customer disputes in coordination with Sales and Legal Manage exceptions related to non‑standard contractual terms and acquisition‑specific arrangements Escalate unresolved issues appropriately to protect cash flow and customer relationships Dun...