Senior Associate, Card CX Strategic Initiatives and Solutions

Job description

The CX Insights & Experience team integrates customer intelligence, journey performance, and solution delivery to drive measurable improvements across the Card & Connected Commerce businesses. We work across all P&L owners and functional partners to create a unified view of customer friction, competitive positioning, and experience health. We identify, quantify, and resolve customer pain points while guiding the organization toward a future-state CX vision based on competitive insights and data-driven strategy. As an Associate in Strategic Initiatives and Solutions, you will support the execution of customer experience (CX) strategies for the Card & Connected Commerce businesses. You will collaborate on cross-functional projects that address customer pain points, improve journey performance, and deliver innovative solutions aligned with our CX vision. Key Responsibilities: - Support the integration of CX principles into strategy development, roadmap planning, and execution. - Apply a product owner mindset to help translate customer insights into actionable solutions. - Contribute to special projects that address business challenges and evolving customer needs. - Develop knowledge o...