IT Service Lead

Job description

The Role The IT Service Lead is responsible for delivering a high-quality, consistent end-user IT experience across the Accordience group. Accordience works in partnership with Inizio Group IT, which provides centralised IT services. This role ensures those services are effectively delivered within Accordience and aligned to business needs. The IT Service Lead combines hands-on technical expertise with service ownership, stakeholder engagement, and local leadership. The role focuses on ensuring reliable day-to-day support, improving service quality, and maintaining a productive technology environment for users. The position acts as the primary point of coordination for IT service delivery within Accordience, working closely with Inizio Group IT on technical standards and policy compliance, while maintaining a clear focus on local business requirements. The role is office-based in London with responsibility for supporting a distributed, international user base. Key Responsibilities: Service Ownership & Delivery: - Own the end-user IT support experience for Accordience, ensuring services meet business needs and expectations - Act as the primary escalation point for complex or high-im...