Clinical Support Engineer

Job description

Job Description Working in the field, under the supervision of the Field Service Coordinator , the Clinical Support Engineer is responsible for installation, maintenance, servicing , support, and testing of the neuro | mate stereotactic robot and associated products. Th is individual will be required to provide in-person support during neurosurgical procedures, as required by our customer base . Up to 75 % domestic and international (Canada) travel is required for this role. Principal Duties & Responsibilities: Conduct regularly scheduled preventative maintenance services across current install base , exercising applied metrology calibration practices while completing detailed service records for submittal to Quality Management System. Provide remote and in-person technical support for surgical teams using Renishaw products during stereotactic neurosurgery procedures. Coordinate and conduct site evaluation visits at a highly professional level with prospective customers. Install new neur o| mate systems and software at customer sites and provide onsite corrective action/troubleshooting. Provide in-service training to customers on the operation and care of RHI products while giving...