Enterprise Customer Support Advocate (Talkwalker)

Job description

We’re looking for Enterprise Customer Advocate to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This role is dedicated Talkwalker role, hybrid role and is open to applicants located within Mexico City, Mexico and Vancouver, Canada. In this role, you will report to the Senior Manager, Customer Support. **Por favour asegúrese de que su currículum y su solicitud estén en inglés.** WHAT YOU’LL DO: - Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)] - Embrace a customer first mindset to address and resolve customer questions, issues, and concerns - Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between...