Cloud DCIM Engineer I

Job description

The Cloud Engineer I - OSC is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process - based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills. This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position re quires shift work. RESPONSIBILITIES, other duties may be assigned. - Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed - Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s) - Manage your assigned tickets to ensure SLA compliance and customer satisfaction - Provide operational support in response to monitoring alerts and resolve incidents - Respond quickly and effectively to production issues and tak e responsibility for s eeing those issues through resolu...