Sr. Specialist - New CSS

Job description

We are seeking a highly skilled and motivated Senior Specialist to join our team under the general direction of the Manager or Section Manager. In this role, you will collaborate with contractors, business areas, and other CORE team resources to implement enhancements to the Customer Care & Billing (CC&B) system. You will provide analytical support, provide project management support and contribute to departmental goals This role is essential in ensuring the effective implementation of system improvements and maintaining the highest standards of customer service. If you are passionate about driving excellence and innovation in customer care, we invite you to join our dynamic team and make a significant impact. Core Responsibilities: - Assist with planning and monitoring system enhancements while supporting the department through effective resource tracking. Develop and implement efficient solutions, continuously identify process improvements, and collaborate with stakeholders to communicate outcomes effectively. - Make informed decisions by testing, reviewing, and implementing preventive measures. Key responsibilities include leading initiatives to improve customer satisfaction, en...