A4 - Team Support Officer & Payment Correction Officer - Social Security Scotland

Job description

We are offering an exciting opportunity to join Client Services Delivery, within the Low Income Benefits team as a Team Support Officer or Payment Correction Officer (A4). This is a fantastic chance to take on a key role in supporting clients, colleagues, and managers while developing your skills in a dynamic, fast paced environment. Successful candidates will contribute to delivering high‑quality services by resolving complex and sensitive cases, including payment correction activity, supporting colleagues with technical queries, and ensuring clear communication and professionalism in all interactions. Client Services Delivery is the main operational delivery division within Social Security Scotland. Our teams deliver a wide range of benefits and services to those most in need across Scotland. In this role you will be joining the Operational Delivery Profession, a recognised Civil Service profession and the largest profession within Social Security Scotland. As a client‑facing organisation delivering benefits to the people of Scotland, membership of the profession recognises the important role you will undertake. Responsibilities: Handle complex and disputed cases, including eligi...