Customer Service Representative - Part Time Weekends

Job description

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary: Facilitates the relationship between companies and their clients Essential Functions: -Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. -Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. -Meet all production, quality, and adherence standards. -Attend all required training classes. -Elevate issues to next level of supervision, as appropriate. -Maintain accurate records, including timekeeping records. -Performs other duties as assigned -Complies with all policies and standards -Does t...