Client Service Center Supervisor - Retirement & Benefits
Alerus · US
WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are...
Job description
WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets. CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus ABOUT THE ROLE: The ARB Client Service Center Supervisor leads a team to provide superior client service via multiple media channels (phone, email, and chat) supporting Alerus Retirement and Benefits services. Responsibilities include the development and training of Client Service Center Associates, close monitoring of performance, and handling elevated client interactions. Requires strong communication skills to faci...