Service Design Intern

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position: You will join the Customer Experience, Research & Strategy team at Roche Diagnostics in Sant Cugat. This team sits at the heart of how Roche understands and designs for the people who rely on diagnostic solutions — from lab professionals to clinicians and patients. The team combines rigorous research with strategic design to shape services and experiences across digital and physical touchpoints. About the role: As a Service Design intern you will contribute to real research and design projects from day one. Working alongside senior designers and researchers, you will help map the end-to-end experiences of Roche's customers, conduct user research, and explore how conversational interfaces — chatbots, voice assistants...