Manager, Customer Interactions Analytics

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details: The Manager of the Customer Interactions Team is a strategic leader dedicated to overseeing and advancing the operational effectiveness of the Customer Interaction team. This role focuses on driving operational excellence across the wholesale and specialty customer service teams ultimately enhancing the customer experience and fostering a culture of continuous improvement through data. This is a full-time remote position. Responsibilities: Lead, coach, and develop a team of Customer Interactions Analysts, providing ongoing mentorship and performance feedback. Establish and monitor key performance indicators (KPIs) to ensure team goals align with organizational objectives. Collaborate with agents, supervisors, and external partners to identify opportunities for operational efficiency and resolve e...