Systems & Network Administrator

Job description

Overview Summary/Objective: The Support Technical Specialist IV is a senior-level technical role responsible for resolving complex end-user and infrastructure issues with minimal supervision. This position serves as a primary escalation point for advanced support cases, combining deep expertise in systems administration with strong network troubleshooting capabilities. The role focuses on diagnosing root causes, maintaining system stability, and collaborating across teams to ensure reliable and efficient IT operations. Responsibilities: Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Under limited supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site. - Act as fourth-level contact for all end-users that need technical support by receiving and resolving escalations from lower-level technicians. - Handle both client-facing and internal back-end technical support tasks such as troubleshooting network serve...