Client Service Supervisor (Mail/Reprographics)

Job description

SPS | On-Site Leadership Opportunity SPS is seeking an experienced Client Services Supervisor (Mail/Reprographics) to oversee daily mailroom and reprographics operations within a professional client environment. This role is ideal for a hands-on operational leader with experience managing mail services, shipping/receiving, copy and print production, and customer service teams in a fast-paced corporate setting. We are specifically seeking candidates with prior mailroom and reprographics experience . Experience in both areas is required. What You’ll Do: Operational Management: - Oversee daily mailroom operations including incoming/outgoing mail, package handling, shipping/receiving, courier coordination, and accountable mail. - Manage reprographics and print production services including high-volume copy, print, scanning, binding, finishing, and document support. - Ensure all client requests, production deadlines, KPIs, and service expectations are completed accurately and on time. - Monitor and maintain mailroom and reprographics equipment, supplies, and vendor support. - Track operational metrics, workflow, and service performance while identifying opportunities for process improve...