Client Service Associate

Job description

About Us Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support. About the Role: As a Client Service Representative on the Client Service Team, you will support our clients (entrepreneurs and their finance teams) by providing effective and timely assistance over live chat, phone, and email. You will handle inquiries ranging from basic technical issues (such as password reset) to complex service questions (such as guidance with their ERP integration or setting up an expense management policy on the platform). This role requires working late evening hours independently, making self-motivation and good judgment essential as you'll be working without immediate backup. This position offers an opportunity to contribute to client satisfaction while developing skills in customer service at a growing company. Schedule: This is an in-office position based out of our downtown Salt Lake City office. We have two available schedules M-F (MST): 10:00am-6:00pm 2:00pm-11:00pm (with a potential to move to a 4/10 shift after 30 days) During training, your...