Customer Service and Sales Support

Job description

Company Description PACT Retail Solutions, part of the PACT Group, provides innovative reuse and packaging solutions for leading retailers worldwide. We help customers reduce waste and costs through practical, circular solutions such as reusable garment hangers, security tags, and packaging. With a strong focus on sustainability, collaboration, and customer service, PACT Retail Solutions supports global retail supply chains while contributing to a more sustainable future. Job Description: This role supports PRS customers by managing sales orders, responding to queries, ensuring data accuracy, and collaborating across Finance, Operations, Planning, and international teams to retain customers and maintain high satisfaction across ANZ. Your key responsibilities will be to: - Manage customer email/phone queries and online portal issues - Monitor order inbox; raise sales orders, proformas, credits/debits - Follow up overdue payments and process credit card transactions - Provide stock-on-hand and sales history reports - Liaise with couriers for ETAs and PODs - Assist with new product development and customer/store visits - Raise production orders; allocate stock on container arrival - S...