Customer Service Specialist

Job description

Are you someone who thrives on helping others, solving problems, and keeping things running smoothly? We’re looking for an onsite Customer Service Specialist at G3 Boats in Lebanon, MO who brings energy, attention to detail, and a passion for great service. In this role, you’ll be at the heart of our operations—supporting our dealers and customers, coordinating across teams, and ensuring every order and warranty request is handled with care and accuracy. No two days are exactly the same, and your work will make a real difference. What You’ll Do: What You Bring to the Team What It’s Like to Work Here - Be the go-to resource for dealers and customers, delivering outstanding service every day - Solve complex parts and warranty-related questions with confidence and care - Process orders for parts, warranty replacements, and credits with accuracy - Manage data entry for orders, shipping costs, and warranty transfers - Collaborate with shipping, transportation, and production teams to keep things moving - Provide quotes, answer inquiries, and assist with technical questions - Stay on top of past-due orders and ensure timely follow-up - Jump in on special projects and support the team dur...