Credit Welfare Agent

Job description

We’re looking for compassionate and resilient people, ready for a job with real impact. As the face of Octopus, you’ll be completing welfare-focused home-visits to customers in debt, gathering information and helping them set up sustainable repayment plans - you’re problem solver, a listener, and a great communicator. You’ll be meeting customers where they are - literally - to turn stressful debt situations into manageable paths forward. The role is primarily field-based lone working, but also includes elements of desk-based phone interactions and account resolution. What you'll do... What you'll need... - Deliver outrageously good service to customers face-to-face on home visits, connecting them with all the support they may need for their life circumstances and finding a manageable payment method to suit them - Have open conversations with customers around affordability and vulnerability to find a realistic payment solution. Gather information about the property and occupants, so if we can’t speak to the customer we can decide the next steps. - As a lone worker, you’ll be the captain of your own ship. You’ll strictly follow safety policies, check-in protocols, and maintain a "saf...