Customer Experience Operations Manager (m/f/x)

Job description

What we look for WE ARE SEARCHING FOR YOU!: Got big plans? Great. So do we. We are always interested in meeting competent team players. Are you a passionate customer experience operations manager (m/f/d) with a good understanding of the entire customer lifecycle and metrics ? Then apply and join our team as a Customer Experience Operations Manager (m/f/x) full-time. Plentysystems Romania SRL promotes equal opportunity and diversity in the workplace and encourages all qualified individuals to apply, regardless of gender, age, origin, religion, sexual orientation or disability. Your mission: Customer Journey Mapping : Analyze and map the entire customer lifecycle, from initial contact through onboarding, support, and renewal. You’ll identify key moments of truth, friction points, and opportunities for improvement to create a truly cohesive experience. Product Release & Change Readiness : Coordinate customer and internal readiness for major product updates, ensuring impacts are understood, communicated, and planned for to minimize disruption and maximize adoption and ROI. Process Optimization : Design, document, and continuously improve all CS/CX processes and workflows. This includes...