Customer Success Manager

Job description

Eulerity is an AI-native marketing automation platform — not a legacy tool with AI bolted on. We serve enterprise brands including Mastercard, UPS Store, Uber Eats, and European Wax Center, automating digital advertising across thousands of franchise and multi-location businesses. We are hiring Customer Success Managers to own the client relationships that sit at the center of what we do. This role is open at multiple levels — we are looking for sharp, curious people earlier in their account management careers as well as senior operators who have run large books of business. Level and compensation will be calibrated to experience. Who we are looking for: Someone who knows the difference between a client who is satisfied and a client who is actually growing and who cares about the difference. You are as comfortable in a campaign dashboard as you are in a client conversation. You do not wait for clients to surface problems; you spot the pattern before it becomes one. And when you make a recommendation, you can show your work. What you will actually do: - Serve as the primary point of contact for a portfolio of multi-location and franchise brands the person they call when something ma...