Front Office Manager

Job description

Description Doubletree by Hilton Airport is seeking a Front Office Manager to oversee front desk operations. Job Summary: The Front Office Manager oversees daily operations of the front desk to ensure efficient guest service, smooth check-in and check-out processes, and adherence to brand and company standards. This salaried role requires flexibility, including occasional coverage for call-ins and the ability to work more than 40 hours per week as operational needs demand. Job Description: - Supervise daily front desk operations, ensuring smooth guest check-in, check-out, and reservation processes. - Train, schedule, and manage front desk associates, fostering a culture of hospitality, teamwork, and accountability. - Monitor and maintain compliance with brand standards, guest service scores, and company policies. - Resolve guest issues promptly and professionally, using problem-solving skills to ensure guest satisfaction. - Maintain accurate records of room availability, guest accounts, and financial transactions. - Assist in interviewing, hiring, and onboarding new front desk staff as needed. - Oversee cash handling, deposits, and daily shift reports. - Collaborate with housekeepi...