Card Operations Specialist

Job description

ABOUT UNIT: Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more. We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels. KEY RESPONSIBILITIES: Run the day-to-day operations of card programs for our customers, including issuing and activating cards, handling replacements, and ensuring cards are delivered correctly. Serve as the first line of support when something goes wrong: investigate card issues reported by customers or partners, coordinate with internal teams and external stakeholders, and drive issues through resolution. Monitor card program performance, identify unusual trends or recurring issues, and escalate and resolve problems before they impact customers. Work closely with banks, card networks, processors, and internal engineering teams to support new launches, testing, and ongoing program changes....