Service Manager, Elite Services

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - ​​This job is a member of the Customer Planning Team within the Customer Experience Division. - Responsible for managing the delivery of the elite services portfolio of products and services. What you'll do: partners, airport authorities, regulatory agencies and vendors deliver high quality customer service performance - Assists with the overall leadership of the department as directed by the department leader - Oversees large scale food & beverage and housekeeping operations through third-party partnerships - Ensures proper preventive maintenance and repairs of lounges and other company assets - Manages department operating budgets to achieve financial targets and maximize performance - Assists in planning a...