Consultant II, Product Support Technical Support

Job description

Corporate HR Specialist Consultant II, Product Support Technical Support POSITION PROFILE: Supports color production digital products and associated connected environment, both hardware and software. Depending upon size of region color production installed base, may have additional responsibility for providing High Volume (Segment 6) or Printing Systems technical support. JOB DUTIES AND RESPONSIBILITIES: - Specializes in providing Region level hardware and software support for the color production products. May provide same support for other Image Systems products as well - Provides remote and on-site technical direction and diagnostic assistance to service technicians in resolving complex or unusual hardware or software failures or problems - Assignments are typically "escalated" in nature and non-routine - Serves as the Level 1 link in the problem escalation & resolution process - Serves as the Region communication link for disseminating critical technical information - Provides Region level specialist support - Serves as the Region Level 1 support link for all production color related technical issues. Delivers support both in person and by phone - Provides remote and on-site te...