Assistant Property Manager ($30.14 - $38.03)

Job description

Position Summary: The Assistant Manager oversees the day to day operations of the operating unit. This role promptly handles resident escalations, resolving customer questions and concerns, upholds customer service standards and provides guidance and support to the Resident Services team. Key Responsibilities: - Provides excellent customer service by anticipating customer’s needs, taking ownership and resolving questions and concerns promptly and professionally. - Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards - Oversees completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform. - Provides hands-on training and mentorship to resident services associates to drive team engagement and performance. - Ensures audit compliance to Standard Operating Policies/Procedures (SOPs). - Executes administrative accounting processes for the operating unit. - Drives efficiency by adopting and maximizing the use of new and existing technologies. Additional Sk...