Manager, Onboard Revenue

Job description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Manager, Onboard Revenue is primarily responsible for the day-to-day strategic oversight of the Spa, Art, and Celebrations (Weddings, Renewal of Vows, Florals, and In-Stateroom Décor) business divisions for both the Holland America Line and Seabourn fleets, in conjunction with respective commercial partners where applicable. This role builds an intrinsic understanding of business performance by department and leverages data analytics platforms and revenue reporting systems to make informed recommendations to the Director, Onboard Revenue, while also providing forecasted revenue figures to support annual and ongoing planning submissions. The Manager drives business initiatives to meet or exceed forecasted revenues and guest satisfaction scores and serves as the primary shore-side liaison for vendor governance, operational standards, and cross-functional collaboration across fleet and shoreside teams. Here’s a summary of what Holland America Line is looking for....