Incident Manager

Job description

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people . With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. What You'll get to do: Receive all incidents reported by the Account Managers, Liaison Managers and Support teams; Register and prioritize all incidents according to internal procedures; Submit every incident to the appropriate team (the team with the capacity to solve the incident); Negotiate with the appropriate parties the timeframe and resources necessary to solve each incident; Make sure the incident is handled in accordance with its urgency and priority (if the case, make sure it’s included in the appropriate Sprint); Follow up on each incident to make sure it is solved correctly and in a timely manner; After the incident is report...