STRATEGIC ACCOUNTS SPECIALIST

Job description

Job Title: Strategic Accounts Specialist Who We Are: USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team. The Job Details: Strategic Account Specialist The Strategic Account Specialist serves as the primary point of contact for USCS brokerage customers. This role is responsible for managing the end-to-end execution of refrigerated freight movement and driving long-term account growth through data-driven performance analysis and exceptional service. - Account Management & Retention: Act as the dedicated lead for a portfolio of customers, overseeing daily communication and participating in regular business reviews - Strategic Capacity Planning: Collaborate with the brokerage operations team to secure reliable, high-quality refrigerated capacity, particularly during seasonal surges and tight market conditions. - Issue Resolution: Proactively manage exceptions, including equipment failures, temperature deviations, and loading delays, providing real-time solutions to minimize spoilage and claims. - Financial...