Card Operations - Manager - Card Service Operations

Job description

TITLE: MGR - CARD SERVICE OPERATIONS: STATUS: EXEMPT: REPORTS TO: SRMGR - CARD SERVICING: DEPARTMENT: CARD SERVICE OPERATIONS: JOB CODE: 6323: PAY SCALE: $113,500.00 - $120,000.00 ANNUALLY: GENERAL DESCRIPTION: This position manages plans, organizes and directs the Debit/ Credit Card and ATM processing functions and staff to ensure maximum process efficiency, the delivery of exceptional member service, and to ensure sound operational results. This fast-paced environment requires outstanding leadership skills focused on process, project executables, issue resolution and strong knowledge of the card payment ecosystem. The manager should motivate staff to meet and maintain credit union strategic goals and provide the support needed to succeed in providing best possible service levels. You will need a leadership profile with a flexible mindset to inspire and set the example for a sizable staff. Monitors product and service performance makes recommendations for improvement and implement enhancements. Performs competitive analysis, product function cost analysis, and assures that outsourced services are delivered as promised with the best experience for members. TASKS, DUTIES, FUNCTIONS:...