Office Administrative Assistant

Job description

The Office Administrative Assistant ensures the seamless daily flow of inter-office documentation and administrative processes. This role serves as a primary point of contact for internal team members and customers, providing timely responses to sales inquiries and resolving service issues. The Assistant is responsible for organizing documents, performing general administrative duties, and routing complex inquiries to the appropriate departments while maintaining positive, professional relationships with both vendors and clients. Key Responsibilities: •Execute time-sensitive administrative tasks under pressure while maintaining high service standards. - Manage high-volume phone inquiries, providing direct assistance to customers and vendors or escalating complex queries to management as needed. - Maintain accurate records within the Operation Management System (OMS), including onboarding new customers and facilitating credit checks. - Coordinate customer account setups and schedule updates. - Audit accounts for discrepancies and perform necessary adjustments to ensure data integrity. - Act as a primary liaison between the company and customers to resolve routine issues and improve...